Refund and Replacement Policy

Replacement support for items damaged in transit or dispatched in error, with clear conditions for reporting and resolution.

Replacement support is provided for items damaged in transit or dispatched in error. Please inspect your parcel on arrival and keep the sealed package and its label until your claim is resolved. To be eligible, notify us within the window stated in your order confirmation and share unboxing proof, including a clear video of the sealed parcel being opened and photographs of the damaged item or incorrect product. Claims without this proof may not be processed. Once the claim is verified, we will arrange a replacement or confirm the next step. Resolution is handled directly through our dedicated WhatsApp support channel at +91 9540012267.

Replacement requests are reviewed case by case against the proof you provide. Products that have been opened, used, or stored improperly may not be eligible. For any question about your order or a claim, message us on WhatsApp with your order details so we can respond promptly.